فانوس رمضان

Shipping and handling

At Al-Sawy, we make sure that orders arrive as quickly as possible and in the best condition.

Before confirming the order, please make sure that the address and mobile number information is correct to facilitate the delivery process.

• The order will be processed within one to two business days.

• Delivery usually takes 2 to 5 working days depending on the governorate.

• Shipping costs are calculated automatically on the checkout page based on the selected governorate.

• In case of a delay or any problem with delivery, you can contact customer service.

For more details, learn more.

Returns and exchanges

We care about your satisfaction, so you can return or exchange the product in cases that meet the conditions.

Before submitting a return or exchange request, make sure the product is in its original condition and completely sealed.

• Returns or exchanges can be made within 7 days of receiving the order.

• Food products that have been opened cannot be returned in order to maintain quality and safety.

• In case of an error in the order or a damaged product, we will replace it or refund its value immediately.

For more information, Learn more