Frequently Asked Questions
Who is Al-Sawy?
Al-Sawy is an Egyptian brand specializing in nuts and coffee. We offer high-quality products with an authentic taste that satisfies all tastes.
Where are your products manufactured?
All our products are prepared and roasted in Egypt, using carefully selected raw materials to ensure taste and quality.
How can I be sure that the products are fresh?
We roast the nuts and coffee daily before shipping to ensure they reach you at their freshest.
Are there any gift products or packaging boxes?
Yes, we have elegant gift boxes you can choose from in the gifts section.
How can I order?
Simply select the products, add them to your cart, and complete the checkout process.
Is cash on delivery available?
Yes, cash on delivery is available within Egypt.
Is it possible to modify or cancel the order after I have placed it?
If your order hasn't shipped yet, you can contact us immediately through the Contact Us page.
How long does it take for the order to arrive?
Orders typically arrive within 2 to 5 business days, depending on the governorate. Learn more
Does shipping cover all governorates?
Yes, we deliver to all governorates in Egypt through reliable shipping companies.
How much are the shipping costs?
Shipping costs are automatically calculated on the checkout page according to the governorate you select.
Can I return or exchange the product?
Yes, if the product is in its original condition and unopened within 7 days of receipt. Learn more
What should I do if the product arrives damaged?
Contact us immediately so we can resolve the issue and replace the product right away.
Have a question
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.
